When we send your package you will receive an email with the Track & Trace information of your package. Use the details of the Track & Trace email to track your package which can be done online quite easily.
We usually deliver items that are immediately available within 2 - 4 business days. When it is a bit busier, the delivery time may be slightly longer.
Our delivery services are performed by PostNL. Are you not home the first time? That's possible. Then PostNL will come back to you the next day or they will deliver it directly to a PostNL location near you. You can find more information about the services and possibilities of PostNL here: https://www.postnl.nl/ontvangen/akket-ontvangen/bezorg-pakket/
If the garment allows it, we will send your product in a FashionPack package. The fashion pack is extra sturdy and therefore ideal for sending clothing.
Thanks to the smart packaging, it is easy to reduce the amount of air in the packaging to letterbox size. Many items of clothing simply fit through the letterbox. You no longer have to be home to receive your package.
The benefits of FashionPack:
- Always fits through the letterbox
- Confirmation of receipt with Track & Trace
- Reusable, so better for the environment
In the unlikely event that your product does not fit or you have other reasons for which you want to return it, you can.
You can send your product back to:
Grote Markt 54
1315 JH Almere
If you have received the product with a FashionPack, you can simply use the same FashionPack packaging to return the product. The instructions for re-using the FashionPack are described on the packaging.